Wednesday, April 13, 2011

Therapy Drama

Over a month ago we were set to have my sons "intensive therapy" to treat his autism. The day of the appointment, the center called and canceled. They said that one of their doctors went to the emergency room. I can understand that. Even doctors get hurt. The center said that "They would call back and set up another appointment."

Days turn into weeks. They did not call back. What's going on here? We call them and again, "We'll call you." Another week goes by. Same answer. This is getting a little ridiculous. Our case worker called us to see how things are going with my sons therapy. We tell her that they never called us back.

Our case worker calls the center and asks, "What is going on?" The center tells our case worker that, "We canceled our appointment with them!" We explain to our case worker what happened and within a couple days we finally got him a new appointment to start his therapy.

Is this a problem of mixed communication or did they have no intent on calling us back due to budget cuts? A co-worker of mine also has not heard back from this center for his son with autism. Something just doesn't seem right here.

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